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Nature of the service and role of Dear Guest
Dear Guest is a brand of D&D s.a.s. of Davide and Alessandro Durante, operating as property manager and agent of the owners of the tourist accommodations listed on its portal.
Dear Guest carries out activities of promotion, operational management, guest reception, payment collection, and assistance, acting in the name and on behalf of the property owner.
The stay is a short-term tourist rental (less than 30 days) governed by a lease agreement between the Guest and the property owner. Dear Guest is not a party to the lease agreement and does not act as landlord, but manages the reservation and the services connected to the stay based on the mandate granted by the owner.

Booking and confirmation
The reservation is considered confirmed upon completion of the booking process on the website, including the insertion of a credit card as guarantee.
The full amount will be charged on the check-in date through the payment systems indicated on the site (Stripe or PayPal), or immediately before it.

Prices, included services and tourist tax
The price shown in the booking summary includes the rental fee, final cleaning, linen, utilities, and Wi-Fi.
Any tourist tax is not included in the price and will be collected during online check-in, in accordance with the regulations of the relevant municipality where the accommodation is located.

Cancellations
The conditions of the rate selected at the time of booking apply.
With the Standard rate, free cancellation is possible up to 5 days before check-in; after this deadline, the full amount of the stay will be charged.
With the Non-refundable rate, the full amount will be charged at the time of booking and no refund will be granted in case of cancellation or modification.
In the event of no-show at check-in, the full amount of the reservation will be charged.

Check-in, documents and contract
Check-in is scheduled from 3:00 PM to 7:00 PM and check-out by 10:00 AM.
Late check-in is possible only if agreed in advance with Dear Guest and is subject to a €20 surcharge.
In the booking confirmation email, a link to the Guest Portal will be provided to complete online check-in. The requested data and documents must be entered before arrival at the property.
Such data are legally required (Police Headquarters and ISTAT) and essential to access the accommodation. The tourist lease agreement may be signed digitally.

Number of guests
The Guest agrees to respect the number of people indicated in the reservation. Undeclared or unauthorized persons or animals may not be accommodated.

House rules
No smoking inside; quiet hours from 10:00 PM to 8:00 AM; no parties or events; no undeclared guests or animals.
Guests must comply with condominium rules, where applicable.
Violation of these rules may result in early termination of the stay without entitlement to a refund.

Damages and liability
Any proven and documented damage to the accommodation or furnishings may be charged to the credit card used for the reservation or requested according to the payment platform’s procedures.
Dear Guest is not responsible for any theft or loss of personal belongings inside the accommodation.
Dear Guest and the owner are not responsible for any service interruptions beyond their control, such as electricity, water, gas, or internet.

Access for maintenance or emergencies
The Guest agrees that Dear Guest or persons appointed by the owner may access the accommodation for necessary maintenance or in case of emergency; except in urgent situations, access will be communicated in advance.

Force majeure
In case of exceptional events beyond the control of Dear Guest or the owner — such as, by way of example, natural disasters, supervening impossibility, or force majeure — Dear Guest will, where possible, attempt to propose an alternative accommodation of equal or similar level.
The Guest may freely accept or refuse the proposal. If the Guest refuses, or if no suitable alternative can be found, the reservation may be cancelled with a full refund of any amounts already paid.

Applicable law and jurisdiction
These terms are governed by Italian law. Any dispute shall fall under the jurisdiction of the Court of Savona, subject to any mandatory legal provisions.

Data Controller

The Data Controller of personal data is D&D s.a.s. di Davide e Alessandro Durante (brand Dear Guest), with registered office at Via Giacomo Matteotti 140, 17022 Borgio Verezzi (SV), Italy. Phone: +39 350 073 1377. For any privacy-related requests, the Data Controller can be contacted at the contact details indicated on the official Dear Guest website.

Categories of personal data processed

Dear Guest processes the personal data provided by Guests and website users, including, by way of example: name, surname, email address, telephone number, identity document data (and related personal identification details), residential address, stay details (dates, number of guests, special requests), any tourist tax, and data necessary for payment management.
Payment data are processed through external providers (e.g. Stripe and PayPal) in accordance with their respective terms and privacy notices.

Purposes of processing

Personal data are processed exclusively for purposes related to the stay and the management of the reservation, and in particular for:

managing the reservation and pre- and post-stay communications;

operational management of the stay and assistance to the Guest;

performance of the tourist lease agreement between the Guest and the Property Owner;

compliance with legal obligations (registration with Alloggiati Web and ISTAT);

management of payments and tourist tax;

handling of any requests, complaints, disputes, or claims.

In the absence of specific consent, data are not used for marketing or newsletter purposes.

Legal basis for processing

Processing is based on:

performance of pre-contractual measures and the contract (reservation and stay);

compliance with legal obligations;

legitimate interest in managing and protecting the relationship (e.g. security, handling of complaints/disputes), within the limits permitted by law.

Role of Dear Guest and relationship with Property Owners

Dear Guest operates as a property manager and agent (mandatario) of the Property Owners, carrying out activities such as promotion, operational management, guest reception, payment collection, and assistance to Guests.
The tourist lease agreement is concluded between the Guest and the Property Owner; Dear Guest does not act as landlord but processes data for the organization and management of the stay.

Processing methods and tools used

Kross Booking (including the Guest Portal) is used for reservation management and online check-in.
For data storage and operational management, cloud services such as Google Drive, Dropbox, and OneDrive may be used.

Navigation data, cookies, and analytics (Squarespace)

The website is built on Squarespace. During navigation, technical data may be collected (e.g. IP address, device identifiers, browser information), and cookies or similar technologies may be used for website functionality, aggregated performance analysis, and content improvement.
Where required by law, non-technical cookies and analytics/marketing tools are activated only with prior consent via a cookie banner/settings. For further details, please refer to the website’s Cookie Policy.

Communication of data to third parties

Data may be communicated to:

competent public authorities (Questura, ISTAT, Municipality);

technical and payment providers (Kross Booking, Squarespace, cloud providers, Stripe, PayPal);

Property Owners, for purposes strictly related to the stay;

professionals, consultants, and appointed parties, within the limits necessary.

Transfers outside the EU

The use of certain providers may involve transfers outside the EU. Such transfers take place in compliance with the GDPR through appropriate safeguards (e.g. Standard Contractual Clauses or other instruments provided by law).

Data retention period

Data relating to reservations, stays, contracts, and related obligations are retained for as long as necessary for the purposes indicated and, in any case, for up to a maximum of 10 years from the end of the stay, in accordance with fiscal/accounting obligations and ordinary limitation periods for the protection of rights.
Data collected for Alloggiati Web and ISTAT are retained for the periods required by applicable law.
At the end of the retention period, data will be deleted or anonymized.

Rights of the data subject

The data subject may exercise the rights provided by the GDPR (access, rectification, deletion within legal limits, restriction, objection where applicable, portability) and lodge a complaint with the competent Supervisory Authority.
Requests may be sent to the Data Controller at the contact details indicated in point 1 and on the official Dear Guest website.

Updates

This privacy notice may be updated. The version published on the website is to be considered the current one.